Data & Privacy
This Privacy Policy describes how Luky97 collects, processes, stores and protects information relating to users of the Platform. Your privacy matters to us and we are committed to handling your data transparently and responsibly.
Privacy at a Glance
All personal data held by Luky97 is stored on secured servers using industry-standard encryption. We apply access controls to ensure only authorised personnel can access stored information.
We collect only the personal information that is strictly necessary to operate the Platform, verify user eligibility, process transactions and fulfil our legal obligations. Nothing more.
You have the right to access, correct, and in certain circumstances request deletion of your personal data. Our dedicated section on User Rights explains how to exercise each of these rights.
We do not sell your personal data to third parties. Where data sharing is necessary — for example, with payment processors or compliance partners — it is governed by strict contractual safeguards.
Luky97 uses cookies to improve site performance and personalise your experience. Our Cookie Policy section explains exactly which cookies are used, what they do and how you can manage them.
Where you have consented to receive marketing communications, you can withdraw that consent at any time. We provide clear and simple opt-out mechanisms on all marketing correspondence.
This Privacy Policy ("Policy") sets out the basis on which Luky97 ("we ", "us", "our") collects, processes, stores and shares personal data in connection with your use of the Luky97 platform at https://luky97.cam (the "Platform").
Luky97 is an English-language online betting and casino information platform built for Pakistani users. We take your privacy seriously and are committed to handling all personal information in a transparent, lawful and secure manner consistent with applicable data protection principles.
By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree to the terms of this Policy, you must discontinue use of the Platform immediately.
Scope: This Policy applies to all personal data collected through the Platform, including data provided during registration, account use, transactions, support enquiries and general browsing. It should be read alongside our Terms & Conditions and Responsible Gambling Policy.
For the purposes of this Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can identify a living individual, directly or indirectly, including name, email address, IP address and financial details. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction. |
| "Data Controller" | Luky97, which determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of Luky97, under contractual instruction. |
| "User" / "You" | Any individual who accesses, browses or registers an account on the Platform. |
| "Cookies" | Small text files placed on your device by the Platform to store session information, preferences and usage data. |
| "Consent" | A freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a stated purpose. |
| "Legitimate Interest" | A lawful basis for processing where Luky97 has a genuine business reason that is not overridden by the rights and interests of the individual concerned. |
Luky97 collects the following categories of personal data in connection with your use of the Platform:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, copies of government-issued identification documents. |
| Contact Data | Email address, residential address, city (e.g. Karachi, Lahore, Islamabad), country of residence. |
| Account Data | Username, encrypted password, account preferences, communication settings, self-exclusion status. |
| Financial Data | Deposit and withdrawal records, transaction amounts in PKR or other currencies, payment method references. Note: full payment credentials (e.g. complete card numbers) are handled directly by the payment processor and are not stored by Luky97. |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, session duration, referring URL. |
| Usage Data | Pages visited, features accessed, betting or gaming history, search queries, click paths and time spent on the Platform. |
| Communications Data | Correspondence with our support team, feedback submissions, survey responses and complaint records. |
| Marketing Data | Your preferences regarding marketing communications and your opt-in or opt-out history. |
We do not intentionally collect special category data (such as data revealing racial or ethnic origin, religious beliefs, health data or political opinions) unless this is strictly required by law or for specific compliance purposes. If such collection becomes necessary, we will seek your explicit consent.
Luky97 collects personal data through the following means:
Luky97 processes personal data only where a lawful basis exists for doing so. The applicable legal bases are as follows:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing is necessary to deliver the services described in our Terms & Conditions — for example, managing your account, processing transactions and providing customer support. |
| Legal Obligation | Processing is required to comply with applicable laws, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements and any obligations imposed by the operator's licence jurisdiction. |
| Legitimate Interest | Processing is necessary for Luky97's legitimate business interests — such as fraud prevention, platform security, business analytics and improving user experience — provided these interests are not overridden by your rights. |
| Consent | Processing is based on your freely given consent — for example, receiving marketing communications or accepting non-essential cookies. You may withdraw consent at any time without affecting prior processing. |
We use the personal data we collect for the following purposes:
Automated Decision-Making: Luky97 may use automated processes to assess account eligibility, detect fraud or apply responsible gambling controls. Where an automated decision significantly affects you, you have the right to request human review. Please contact us using the details in Section 15.
Luky97 does not sell, rent or trade your personal data to third parties for their own commercial purposes. We may share your data in the following limited circumstances:
All third parties with whom we share personal data are required to implement appropriate security measures and to process the data only for the specified purposes. We do not permit third-party data processors to use your data for their own marketing or commercial purposes.
Luky97 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus a minimum of five (5) years following account closure, as required by AML and KYC regulations in the applicable licence jurisdiction. |
| Financial Transaction Data | Minimum of five (5) years from the date of the transaction, in line with financial record-keeping requirements. |
| Technical & Usage Data | Up to twenty-four (24) months from collection, unless required for longer retention by security or legal obligations. |
| Support & Communications Data | Up to three (3) years from the date of the last communication, or longer where the communication is associated with an active dispute or legal proceeding. |
| Marketing Preferences | Until you withdraw consent or three (3) years from your last Platform interaction, whichever is earlier. |
On expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data — which can no longer be linked to any individual — may be retained for analytical purposes without time restriction.
The Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain session state and gather usage analytics. Cookies are small text files stored on your device when you visit the Platform.
We use the following categories of cookies:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the availability or functionality of features on the Platform. Most browsers allow you to refuse cookies, delete existing cookies and receive alerts when new cookies are placed on your device.
Third-Party Tracking: Some analytics and performance tools operating on the Platform may place their own cookies on your device. These tools are selected carefully and are bound by data processing agreements. They do not use your data for purposes other than those stated in this Policy.
Luky97 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
While we take all reasonable steps to protect your data, no system is entirely infallible. We cannot guarantee the absolute security of data transmitted over the internet. You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect any unauthorised access to your account.
As an internationally accessible platform, Luky97 may process and store personal data in countries outside your jurisdiction of residence, including countries that may not provide the same level of data protection as Pakistan or your home country.
Where personal data is transferred internationally, Luky97 ensures that adequate safeguards are in place, which may include:
By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. If you have concerns about international data transfers relating to your information, please contact us using the details provided in Section 15.
Subject to applicable law, you have the following rights in relation to your personal data held by Luky97. You may exercise any of these rights by contacting us at the details provided in Section 15:
We aim to respond to all valid rights requests within thirty (30) days. Where a request is complex or numerous, we may extend this period by a further two months, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights in most circumstances. We may need to verify your identity before processing a request.
Limitations: Certain rights may be subject to limitations where retention is required by law — for example, financial records kept for AML compliance cannot be deleted on request. We will always explain clearly if a right cannot be exercised in a particular instance and will tell you what alternatives, if any, are available.
The Luky97 Platform is strictly for adults aged 18 years or above, or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age.
Where we become aware or have reasonable grounds to believe that personal data has been collected from a minor, we will take immediate steps to suspend the associated account and delete the data in question, in accordance with our legal obligations and our Responsible Gambling Policy.
If you are a parent or guardian and believe that a minor in your care has provided personal data to Luky97 without your consent, please contact us immediately using the details in Section 15.
Luky97 reserves the right to update or amend this Privacy Policy at any time. Changes will be published on this page with a revised effective date. Where changes are material — for example, where we introduce new categories of data collection or new purposes for processing — we will endeavour to notify registered users via email or an on-Platform notification in advance of the changes taking effect.
Your continued use of the Platform following the publication of any amended Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we handle your personal data.
If you have any questions, concerns or requests relating to this Privacy Policy or the way in which Luky97 handles your personal data, please contact our support team. All privacy-related correspondence must be submitted in English.
Data Enquiries & Privacy Requests
[email protected]This address is displayed as plain text only and is not a clickable link. Please copy it manually into your email client. Include "Privacy Request" in your subject line to ensure prompt routing to the appropriate team.
We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within thirty (30) days. For general questions about the Platform, please visit our FAQ page. For information on your rights regarding responsible gambling tools, please visit the Responsible Gambling section.
Continue Exploring Luky97
Now that you understand how we handle your data, explore the Platform, review our full Terms & Conditions or head back to the homepage.
18+ only. Gambling may be restricted by local law in Pakistan. Always gamble responsibly.